Terms & Conditions

The Shop on the Borderlands is a trading name of Phlegmatic Limited, company registration number 8946172.

The Shop on the Borderlands, Phlegmatic Limited, Moorland Butts, Chilsworthy, Gunnislake, Cornwall, United Kingdom. PL18 9PB

 

Product Photography

Product photographs are of the actual copy listed for sale. Where we hold more than one copy of the same item, there will be photographs of each. If the different copies are of different conditions, it should be obvious from the photographs which is which. If you need further clarification, please contact us.

Miniatures and dice are included in product photographs purely for illustration purposes and are not included unless explicitly stated.

 

Payment Methods

We accept all major credit and debit cards and PayPal.

PayPal Acceptance Mark

 

Privacy Policy

We will never disclose your information to third parties, except in so far as is necessary to fulfill your order (i.e. payment processing and delivery). This website does use cookies, but only for purposes of our own web analytics and advertising.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Shop on the Borderlands website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

 

Returns Policy

If you are not completely satisfied with your order, we guarantee to exchange any goods or refund your money, provided you contact us within seven days of receiving your order.

You must contact us before returning unsatisfactory goods.

 

We will refund postage costs associated with returning wrongly supplied goods or goods that have been damaged in transit. Since much of our stock is not in mint condition, we will ask you to demonstrate that ‘damaged’ goods have been damaged in transit – i.e. their condition is worse than we advertised. The best way to do this is to email us photographs showing the additional damage compared to the original product photo.

Please note that we are not responsible for costs incurred in supplying or returning correctly supplied and undamaged goods, and we reserve the right to charge a handling fee of up to 25% of the value of the goods in such cases. We recommend that returned items are sent by Recorded Delivery.

We reserve the right to alter or amend the specifications and / or prices of the products offered for sale, or withdraw them completely without prior notice.

Our guarantee is in addition to your statutory rights.