Privacy, Terms & Conditions

The Shop on the Borderlands is a trading name of Phlegmatic Limited, company registration number 8946172.

The Shop on the Borderlands, Phlegmatic Limited, Moorland Butts, Chilsworthy, Gunnislake, Cornwall, United Kingdom. PL18 9PB

 

Product Photography

Product photographs for secondhand items are of the actual copy listed for sale. Where we hold more than one copy of the same item, there will be photographs of each. Product photographs of ‘Mint & New’ items may be of other (identical) Mint & New copies of the same item. If the different copies are of different conditions, it should be obvious from the photographs which is which. If you need further clarification, please contact us.

Miniatures, dice and other objects are included in some product photographs purely for illustration purposes (for example to illustrate size) and are not included unless explicitly stated.

 

Payment Methods

We accept all major credit and debit cards and PayPal.

PayPal Acceptance Mark

 

Privacy Policy

At The Shop on the Borderlands, we take a “Lawful Good” approach to your privacy. We are are committed to maintaining the trust and confidence of visitors to our web site. In particular, we want you to know that The Shop on the Borderlands is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. (That would be Chaotic Evil, or at least Chaotic Neutral…)

But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. We want our customers to go adventuring, not their personal data.

Types of data we collect: Customer Data

When you purchase something from The Shop on the Borderlands, your name, address data, email and contact number will be stored in our ecommerce system. Of course, without this data, we won’t know where to send your purchases. Please be assured that we do not share your personal details with any other company without your consent.

Telephone numbers are collected only to help delivery drivers on those occasions where they cannot find your house. We will never call you. We record your email address so that we can update you on the progress of your order, and so that we can send you our regular ‘News From The Borderlands’ newsletter and other mailings. (See “Types of data we collect: Mailing List” below.)

Payment information (for example credit card numbers) is handled solely by our payment gateway provider, PayPal. We do not collect or store your payment data.

Types of data we collect: Google Analytics

When someone visits this website, we use Google’s Analytics service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, what devices they are using and what country they are from. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We not only abide by this Privacy Policy, but comply with all applicable laws, policies and regulations relating to the collection of information by visitors.

Types of data we collect: Google AdWords

We use the Google AdWords remarketing service to advertise on other websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who started but didn’t complete a purchase.

Advertising to previous visitors could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Shop on the Borderlands website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using Google’s Ad Preferences page. If you really want to, you can opt out of targeted interest-based Google advertising entirely (although that does mean that you will see more ads for goods you aren’t interested in). You can read more on Google’s use of data collected here.

Types of data we collect: Mailing List

We publish a regular email newsletter, “News From The Borderlands”, which is sent using a third-party provider, MailChimp. From time to time we also send other notices to the same mailing list.

People may become subscribers to the mailing list either by completing an online sign-up form, by manually signing up to the mailing list (for example at a convention) or by submitting their name and email address during the purchase process. Customers may choose to opt out of the mailing list by unticking the relevant box during the purchase process. Subscribers to the mailing list may also unsubscribe at any time by following the link at the bottom of every mailing. This process complies with Recital 47 of the EU General Data Protection Regulation and with the e-Privacy Directive as direct marketing is a “legitimate interest” of the data controller.

We don’t rent or trade email lists with other organisations and businesses. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve News From The Borderlands. For more information, please see MailChimp’s privacy notice.

Types of data we collect: Facebook Advertising

We also advertise on Facebook (and its affiliates, including Instagram), using a number of different targeting methods. For most Facebook activity, Facebook is the data controller (as defined in the General Data Protection Regulation) and handles personal data as described in its data and privacy policy. This includes such data as is collected by the Facebook pixel installed on this website. It is possible to “opt out” of the collection of this data by using the privacy mode of your web browser.

Facebook’s pixel collects the following data:

  • Http headers – Anything present in HTTP headers. HTTP headers is a standard web protocol sent by default between any browser request and any server on the Internet. HTTP headers include IP addresses, information about the web browser, page location, document, referrer and user agent.
  • Pixel-specific data – This includes the pixel ID and Facebook cookie.

This process complies with Recital 47 of the EU General Data Protection Regulation and with the e-Privacy Directive as direct marketing is a legitimate interest of the data controller.

We use data collected in this way to monitor the success of our Facebook advertising.

We do not currently use Facebook’s ‘Custom Audiences’ feature.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at [email protected].

Changes to this Privacy Policy

We review this policy regularly. It was last changed on 2 May 2018.

 

 

 

Returns Policy

If you are not completely satisfied with your order, we guarantee to exchange any goods or refund your money, provided you contact us within seven days of receiving your order.

You must contact us before returning unsatisfactory goods.

 

We will refund postage costs associated with returning wrongly supplied goods or goods that have been damaged in transit. Since much of our stock is not in mint condition, we will ask you to demonstrate that ‘damaged’ goods have been damaged in transit – i.e. their condition is worse than we advertised. The best way to do this is to email us photographs showing the additional damage compared to the original product photo.

Please note that we are not responsible for costs incurred in supplying or returning correctly supplied and undamaged goods, and we reserve the right to charge a handling fee of up to 25% of the value of the goods in such cases. We recommend that returned items are sent by Recorded Delivery.

We reserve the right to alter or amend the specifications and / or prices of the products offered for sale, or withdraw them completely without prior notice.

Our guarantee is in addition to your statutory rights.